FAQ

1. How will I know if my order is confirmed?

Once your order is placed, you will receive a confirmation via both call and email. The confirmation will include your order number and the estimated delivery time.

2. Can I modify my order after placing it?

Yes, you can make changes to your order if it has not been processed yet. To request modifications, please contact us via email at support@cosmosjoy.in within 24 hours of placing your order.

  • If your order is already processed, new items cannot be added, but you can place a separate order for additional products.
  • To remove items or cancel the order, please reach out to our customer support team, and they will assist you in placing a new order.

3. How can I track my order?

Once your order is shipped, you will receive an email with the tracking details, including the AWB number and the courier company’s name.
You can track your order on the courier’s website or directly through our website. If needed, you can also email us at support@cosmosjoy.in for assistance.

4. Are there any shipping charges?

Shipping charges depend on your location and the delivery option selected. The final shipping cost will be displayed at checkout before you proceed with payment. Factors such as product weight, delivery destination, and shipping method determine the shipping fee.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for a fee of ₹99. Please note that COD orders are not eligible for cashback or free gifts. For the best deals, we recommend choosing online payment.

6. What are the different ways I can place an order?

You can place an order in the following ways:

For email or phone orders, please provide the following details:

  • Full Name
  • Complete Address with PIN Code
  • Email Address
  • Product Details
  • Phone Number