At CosmosJoy, we want you to be happy with your purchase. To ensure a smooth experience, please read our Exchange, Return & Refund Policy carefully before placing your order.

1. Received a Damaged or Wrong Product?

If you receive a product that is damaged, defective, or a different model/product from what you ordered, you may be eligible for an exchange.

Exchange Conditions:

• The exchange request must be raised within 3 hours of delivery.
• A clear unboxing video is mandatory for damage, defect, or wrong-product claims.
• You may also be required to provide clear photographs/videos showing the issue.
• The product must be in its original condition and packaging.
• Exchange will only be provided if the issue is verified by the CosmosJoy team.

Important: A refund will not be provided for damaged or defective products. If the claim is approved, only a replacement/exchange will be arranged.

To raise an exchange request, email us at support@cosmosjoy.in with your order number, product details, and required evidence.

2. Wrong Model / Different Product Received

If you receive a different model or product than the one ordered, please raise a request within 3 hours of delivery.

After verification, CosmosJoy will arrange an exchange for the correct product.

An unboxing video may be required to verify the claim.

3. Color or Slight Design Difference

Due to lighting conditions, screen/display settings, photography, manufacturing batches, and material variations, the actual product color may appear slightly different from the images shown on our website.

Similarly, minor design, texture, pattern, finishing, or appearance differences may occur.

Such differences will not be considered a defect.

Therefore, the product will not be eligible for return, exchange, or refund for:

• Slight color variation
• Minor shade differences
• Slight design or pattern differences
• Minor finishing or texture differences
• Differences caused by screen/display settings
• Differences between product images and the actual product appearance

4. Change of Mind / Don't Like the Product

CosmosJoy does not accept returns, exchanges, or refunds simply because a customer does not like the product or changes their mind after delivery.

Before placing an order, please carefully check the product details, compatibility, model, color, and specifications.

5. Ordered the Wrong Phone Case / Wrong Product

If you have ordered the wrong phone model or product by mistake, the product will not be eligible for exchange or refund.

Customers are responsible for checking the correct phone model and product details before placing an order.

6. Used or Installed Products

Products that have been used, installed, damaged, modified, or handled improperly will not be eligible for return, exchange, or refund.

The product must remain in its original condition with all applicable packaging, tags, accessories, and components intact.

Refund Policy

When Is a Refund Available?

A refund will be provided only when the customer has not received the ordered product.

If an order is confirmed as lost in transit, not delivered, or otherwise not received by the customer, CosmosJoy may process a refund after verification.

Refunds for non-delivery will be processed after the shipment status and delivery issue have been verified by our team/courier partner.

Important:

• Damage or defective product: Exchange/replacement only. No refund.
• Wrong product/model received: Exchange only, subject to verification.
• Slight color/design difference: No return, exchange, or refund.
• Customer ordered the wrong model: No return, exchange, or refund.
• Customer simply does not like the product: No return, exchange, or refund.
• Product not received: Refund may be provided after verification.

If you paid online, an approved refund will be processed to the original payment method.

7. Exchange Request Time Limit

For damaged, defective, or wrong-model/product claims, the request must be raised within 3 hours of delivery.

Requests raised after the specified time period may be rejected because the condition of the product and the circumstances of delivery can no longer be independently verified.

CosmosJoy reserves the right to verify every claim before approving an exchange.

8. Evidence Required for Claims

For damage, defect, or wrong-product claims, customers must provide:

• Order number
• Clear unboxing video
• Clear photographs/videos showing the issue
• Product details
• Any other information requested by the CosmosJoy support team

Claims without the required evidence may not be accepted.

9. Cases Where Exchange / Return / Refund Will Not Be Accepted

A claim may be rejected if:

• The request is raised after the applicable time limit.
• The product has been used or installed.
• The product has been damaged due to misuse.
• The product or packaging is missing or tampered with.
• Accessories or components are missing.
• The wrong product was ordered by the customer.
• The customer does not like the product.
• There is only a slight color variation.
• There is a minor design, pattern, texture, or finishing difference.
• Required unboxing videos or evidence are not provided.
• The issue does not qualify as a manufacturing defect or delivery-related error.

10. How to Raise an Exchange / Refund Request

Please email us at support@cosmosjoy.in with:

1. Your order number
2. Product name/model
3. Reason for your request
4. Clear unboxing video, if applicable
5. Relevant photographs/videos

Our team will review your request and inform you whether it qualifies under this policy.

11. CosmosJoy's Right to Refuse

CosmosJoy reserves the right to approve or reject any exchange or refund request after reviewing the product condition, evidence, order details, delivery information, and applicable terms of this policy.

By placing an order on CosmosJoy, customers acknowledge and agree to the terms of this Exchange, Return & Refund Policy.